At nautigearvault.com, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we’re here to make that right. Our refund and return policy is built to be fair, clear, and customer-friendly.

Easy Returns Within 30 Days

You may return most items within 30 days of delivery for a full refund, provided the item is unused, in its original packaging, and in resellable condition. No restocking fees. No unnecessary hassle.

How to Start a Return

To initiate a return, simply email us at [email protected] with your order number and reason for return. We’ll respond promptly with return instructions.

When Will I Get My Refund?

Once we receive your return and verify its condition, we’ll process your refund within 3–5 business days. The credit will automatically be applied to your original payment method.

Return Shipping

• If the return is due to our error (wrong item, defective product, etc.), we’ll cover the return shipping.

• If the return is due to a change of mind or ordering mistake, return shipping will be the customer’s responsibility.

Exceptions

Certain products such as custom-made or special-order items may not be eligible for return unless they arrive damaged or defective. Please contact us first if you’re unsure about an item’s return eligibility.

Our Commitment

We believe in treating our customers with fairness, respect, and trust. If something isn’t right, we will always do our best to resolve it quickly and generously. Your peace of mind matters to us.

Questions? Contact us any time at:
📧 [email protected]